What You Say Matters
Share this page: There is nothing that will give your team more confidence than knowing what to say when it comes to communicating with patients in your office. Not only does it improve customer service and efficiency, but it can also help you become more compliant....
It’s Not You. It’s My Insurance.
Share this page: “Don’t Call Me… I’ll Call You,” are the famous last words of a patient who has just completed their last covered visit in your office. Often, cost-conscious patients are focused on their out-of-pocket expenses and not the value of the care they...
Healthcare Costs Matter
Share this page: Today’s patients have become health care consumers more than ever before, and the dollars and cents of chiropractic care matter to them. Both patients and the federal government are demanding price transparency in healthcare. Price transparency...
Are Audits the New Band Aid for the National Debt?
Share this page: Each February, the U.S. government releases its financial statements for the previous year. Up until the writing of this article, it never dawned on me that I could actually read and review the financial statements of our government. In the report...
Why is the Discount Challenge prize amount $11,181? Because that is the average “per-occurrence” fine for Medicare inducements. That’s not $11,181 per patient, that’s not per provider, that’s PER VISIT. Stinks, doesn’t it? To us, the prize amount is worth the investment if we can help our profession better understand proper discounting.